Terms and Conditions for use of website
User agreement between the user (“User”, “you”) and Forvol International Services Ltd Limited (“Forvol International Services Ltd”, “we”, “us”). Forvol Travel and forvoltravel.com are trading names of Forvol International Services Ltd Limited with registered office at 70 Nagindas Master Road, Fort, Mumbai 400023, India.
Please read the site terms and conditions of use (“Terms and Conditions”) before using the forvoltravel.com website (“Site”). You consent to these Terms and Conditions when you use this Site, without qualification. If you disagree with any part of the Terms and Conditions, you may choose not use this Site.
We are a Company registered in India. Our business and the services we offer are governed by the applicable laws of India. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.
Site User Obligations: You agree to be bound by the following obligations, including without limitation:
You accept financial responsibility for all transactions made under your name or account
You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself or anyone else shall be true and accurate.
The Site must not be used for speculative, false or fraudulent bookings.
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.
For persons who are resident in India, the applicable booking and purchase conditions are those which appear on the relevant product pages and you must read these before confirming your booking or purchase. Residents of other countries must identify themselves as such at the time of booking or purchase and ascertain whether the booking or purchase will be accepted from their country of residence and the conditions applicable to their booking or purchase. All bookings and purchases are also subject to the general information appearing in our current online brochure and product descriptions. We recommend you print a copy of our applicable booking conditions and this additional information together with all other relevant details relating to your chosen holiday or travel arrangements prior to making a booking with us.
Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books and/or takes any of the holidays and/or travel arrangements advertised on this Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.
Access to this Site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by Indian law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of Mumbai. Forvol International Services Ltd reserves the right to deny access to the Site at any time without notice.
No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in this Site and/or use of or access to any other information or material via web links from this site or any inability to access or use this Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via Sites or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.
Forvol International Services Ltd may change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content.
Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this Site and/or any services offered by us or on our behalf.
The information and/or prices shown on this Site are updated from time to time and therefore may have changed by the time you come to book your holiday or travel arrangements. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.
The prices and discounts shown on this site are applicable to forvoltravel.com and may vary from those at our retail shops.
The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.
The copyright in the material contained on this site belongs to its Licensors or us. The material may only be used for your own personal use for non-commercial purposes.
Please note that airlines have their own rules and regulations with regard to e-ticketing. We cannot be held responsible for non-compliance with these regulations and strongly recommends that you check these details with your airline in advance of travel.
The Site is provided on an 'as is' and 'as available' basis. We do not accept any liability in respect of your ability to access or use the site at any time or for any interruption in that access or use or for any failure to complete any transaction. We do not warrant that the Site is free from computer viruses or other properties that may cause loss or damage. You expressly agree and acknowledge that the use of the Service is at your sole risk and that you may be exposed to contents from other sources. Forvol International Services Ltd is not liable for any direct damages caused by your use or inability to use the Service. In no case will Forvol International Services Ltd be liable for any indirect, incidental, punitive or consequential damages resulting from your use or inability to use the service. No warranty of any kind, either express or implied, including but not limited to warranties of title, non-infringement, merchantability, or fitness for a particular purpose, is made in relation to the availability, accuracy, reliability, information or content of the Service.
We reserve the copyright and all proprietary rights in the Site and all content. The material contained within the Site is the property of Forvol International Services Ltd Limited or its affiliates unless identified as belonging to third parties. The name Forvol Travel and any other marks, logos and graphics of Forvol Travel displayed on the Site are registered trademarks of Forvol International Services Ltd or its affiliates. The name Shapoorji Pallonji and any other marks, logos and graphics of Shapoorji Pallonji displayed on the Site are registered trademarks of Shapoorji Pallonji and Company Private Ltd or its affiliates. Other company and product or service names displayed on the Site are the trademarks of their respective owners. You are not granted any right or license to use any trademarks.
The User is responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service rendered by Forvol International Services Ltd, as per the applicable laws
You are required to pay the entire amount prior to the confirmation of your booking.
All Tickets/Bookings issued to the customer shall be governed under the terms and conditions as laid out by the respective Airlines / Supplier.
There will be no refund for 'no-shows' or any partially unused flights/other travel services.
Forvol International Services Ltd will not be responsible for any flight reschedule/cancellations by the airline
As per the airline rules, the standard check-in time is 3 hours before departure for International flights, and 2 hours before departure for Domestic flights.
Additional payment may be charged by the airline for seat allocations.
Forvol International Services Ltd can assist you with amendments to most bookings. In some cases, though, you'll need to contact the airline directly. Depending on the airline's policy, some booked fares may not be amended.
Amendment charges levied by the airline, may vary by flight and booking class and are non-refundable in case of cancellation post amendment.
In case of amendment to your booking, you will be charged the difference between the original fare and the fare when the amendment is made. However, in case the new fare is lower than the original fare, difference in the amount will not be refunded, but the applicable re-booking charges will be collected.
Additionally, Forvol International Services Ltd charges a non-refundable amendment handling fee per passenger per segment.
Bookings made through International Services Ltd are subject to cancellation charges levied by the airline, which may vary by flight and booking class.
Some booked fares may be non-refundable per the specific airline's policy.
Convenience fee is non-refundable in case of ticket cancellation by the user, or flight cancellation by the airline.
In addition to the airline's cancellation charges, Forvol International Services Ltd charges a non-refundable cancellation fee per passenger per sector.
All requests for cancellations less than 3 hours before departure, will need to be made directly with the airline.
In case a web/tele check-in has been completed, you will need to contact the airline directly for cancellation. International Services Ltd will not be able to process the refund for the same.
Convenience fee charged at the time of booking is non-refundable.
For any cancellation for which refund is already processed, if it is found that you have used/made changes to the ticket on the same PNR directly with the airline, Forvol International Services Ltd reserves the right to debit your original mode of payment against the amount which has been refunded to you.
It is mandatory to contact Forvol International Services Ltd for all refunds, as the airline will not be able to refund your tickets booked with us.
All cancellations made directly with the Airline need to be intimated to Forvol International Services Ltd by email or telephone in order to initiate the refunds process.
Processing times for cancellation and refund requests vary.
Forvol International Services Ltd shall refund your cancellation only after the respective Airline/Service Provider processes to us your eligible refund. In case an airline ceases its flight operations, any refund owed by the airline to the passenger will be processed by Forvol International Services Ltd only after receiving the same from the airline.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, debit card, bank account etc.) from which payment was made for that booking.
The Airline reserves the right of admission or boarding for onward or return flight, in case the customer fails to board any segment of the travel for his/her itinerary. Forvol International Services Ltd shall not be responsible or liable for such refusal of admission or boarding.
GSTIN cannot be updated once booking is completed.
Payment(s) may be made with a Credit Card, Debit card, Net Banking or UPI. It is recommended that the User makes necessary enquiry about the charges or fees payable against the Credit card/Debit card/Bank transaction from the Card issuer or Bank.
The User agrees and understands that all payments shall only be made to bank accounts of Forvol International Services Ltd or through the payment gateway on the www.forvoltravel.com website. Our representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of Forvol International Services Ltd. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by Forvol International Services Ltd or to any personal account of any person, we shall not be held liable for the same. User shall not hold any right to recover from Forvol International Services Ltd any amount which is transferred by the User to any third party.
The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the employees or representatives of Forvol International Services Ltd. The User shall immediately inform Forvol International Services Ltd if such details are demanded by any of its employees or representatives. Forvol International Services Ltd shall not be liable for any loss that the User incurs by sharing the aforesaid details.
Access to any information on this Web Site is conditional on your acceptance of the Terms and Conditions. All bookings and purchases are subject to availability and e-mail (or written) confirmation by the relevant principal. Booking conditions apply to individual travel arrangements and products and must be read in addition to these terms and conditions. Booking conditions can be found in the individual travel and product descriptions. Forvol International Services Ltd reserves the right to change or update the Terms and Conditions from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
If at any time you believe the websites have not adhered to the principles as enumerated hereinabove, please notify us by e-mail to firstname.lastname@example.org and we will use all commercially reasonable efforts to promptly determine and correct the problem.
If you have questions about this policy, please e-mail us at email@example.com.
Any disputes pertaining to this policy shall be subject to the jurisdiction of the Courts at Mumbai.